FAQS

Do you take commissions?

At the moment I am not taking on commissions. If this changes I will announce it on my instagram feed (@jennybloomfield). 

How often do you dispatch items?

I usually dispatch at least times a week. At busy times there may be a slight delay (as there is only me!).

You will receive an automated email from Big Cartel when your order ships. Please note that your package might not reach the post office until the following day.

Do you send internationally?

Yes, I can send worldwide (as long as there is a postal service).  The cost will be calculated at checkout (it varies depending on the items and destination).

Please note that customs duties may be payable on international orders (including EU) and these are NOT included in the shipping fee and are the responsibility of the recipient.

If you google ‘customs duty calculator’ there are various online tools which will tell you the likely charges.

How do you send items?

I use Royal Mail postal services for UK and international orders.

Orders containing original artwork will always be sent via a tracked delivery method.

Low value international orders will usually be sent via standard airmail to keep postage costs to a minimum.

I try and update shipping information with tracking details but at busy times this can get missed. If you have a query please get in touch.

Please note that customs duties may be payable on international orders (including EU) and these are NOT included in the shipping fee and are the responsibility of the recipient.

When will I receive my item?

I usually dispatch 2-3 times a week. At busy times there may be a slight delay (as there is only me!). You will receive an automated email from Big Cartel when your order ships. Please note that your package might not reach the post office until the following day.

Items in the UK usually arrive within 3 working days (except in November/December when there can be delays).

For other destinations this is a guide based on my experience in the last few years:

Europe - approximately 1 week, but up to 3 weeks (depends a lot on the customs arrangements in the destination country)
USA - 1-2 weeks (but can be up to 4 weeks)
Australia and New Zealand - 2-4 weeks
Asia - 1-4 weeks
Asia - 1-4 weeks